Headed To The Top Crossbody Bag
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- Standard Shipping, FREE. We usually have different shipping time according to different countries. Usually you can receive the products in 7-15 days.
- Express Shipping (DHL, UPS, FEDEX),when clients purchase over $ 150, Express shipping will be taken for free. within 3-7 business days you receive the products.
- Shipping times kick in when your item(s) have left our distribution centre. Please allow for 1-3 business days for processing at our distribution centre according to our stock before your order is shipped.
PLEASE NOTE: Tracking information will begin delivering upon dispatch of your order. You will receive your tracking number via the email you place your order through. Please check your junk/spam folder in case you’re unable to find your dispatch email. We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
We currently offer free shipping to most place of the world, except for some countries we can't reach. Clients need to cover the resend shipping cost if parcels returned by insufficient/wrong address and contact information.
We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days. Clients may need to go to the local courier to pick up parcels for APO/FPO/DPO address orders.
ALL INTERNATIONAL ORDERS: We cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. We cannot tell you what the cost will be as customs policies and charges can vary from country to country.
COUNTRIES AND AREAS WE CURRENTLY DO NOT SHIP TO: NOTE: ORDERS ARE NOT BE SENT TO THE FOLLOWING COUNTRIES and Arears: BOLIVIA, CAMEROON, CARIBBEAN, CUBA, CURACAO, BAUMHOLDER, GUATEMALA, GUERNSEY, GUINEA-BISSAU, ISLE OF MAN, JERSEY, MONTENEGRO, NIUE, AMERICAN SAMOA ISLANDS, SAO TOME AND PRINCIPE, SAINT MARTIN, SOLOMON ISLANDS, SOMALIA, SOUTH SUDAN, LIBYA, SYRIA, TOKELAU, TRISTAN DA CUNHA, YEMEN ARAB REPUBLIC, SAIPAN, SAINT-PIERRE AND MIQUELON
Receive a faulty item?
We're really sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to firstname.lastname@example.org immediately with following information:
Your order number
Which item is damaged
Photo of the label
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All labels must still be attached to return the goods. Item(s) cannot be returned if the label has been cut/removed.
PLEASE NOTE: Lingerie products can not be returned or exchanged.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
How can I exchange my item?
We accept the exchange, and the freight shall be assume by the customer.
You need provide:
Your order number
Which item you want a size exchange
Photo of the label
Please note that if the item has been worn, washed or used in any way with all labels attached, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear. Item(s) cannot be exchanged if the label has been cut/removed.
The customer will be required to cover any costs involved in order to exchange your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
All claims for size exchange must be made within 7 days of the delivery date.
I entered the wrong item / shipping address. What do I do?
We can change your item / shipping address before item ship. Just email to email@example.com immediately with following information:
* Order number
* Wrong item name / shipping address
* Correct item name, size, and color / shipping address
We are unable to make any changes or amendments to your order if your order shipped.