Refund policy

Receive a faulty item?

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to info@dressinbeauty.com immediately with following information:

Your order number
Which item is damaged
Photographic evidence
Photo of the label

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All labels must still be attached to return the goods. Item(s) cannot be returned if the label has been cut/removed.

PLEASE NOTE: Lingerie products could not be refunded or exchanged

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

How can I exchange my item?

We accept the exchange, and the freight shall be assume by the customer.

You need provide:

Your order number
Which item you want a size exchange
New size
Photo of the label

Please note that if the item has been worn, washed or used in any way with all labels attached, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear. Item(s) cannot be exchanged if the label has been cut/removed.

The customer will be required to cover any costs involved in order to exchange your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.

All claims for size exchange must be made within 7 days of the delivery date.

I entered the wrong item / shipping address. What do I do?
We can change your item / shipping address before item ship. Just email to info@dressinbeauty.com immediately with following information:

* Order number
* Wrong item name / shipping address
* Correct item name, size, and color / shipping address

We are unable to make any changes or amendments to your order if your order shipped.

REFUNDS: Please note, we do not issue refunds on non-faulty items. We will refund after your return item is received back at our facility and all details are confirmed. However, we do treat each return on a case by case basis, and cash refunds are eligible.

Please contact our Customer service at email to get the return address.